Is 2017 the dawn of a new enterprise mobility day? For the last decade, mobility strategy has worked tirelessly to support mobile devices and technologies. That’s about to change.
Out with the Old, In with the New
The evolution of enterprise mobility strategy is alive and well in 2016. One of this year’s most surprising trends is the dramatic slowdown of company smartphone and tablet replacements and purchases. In fact, 2016 marked the first year ever that smartphone purchases fell flat compared to the year prior.
For those that have recently added new devices to their program, mobility isn’t quite the disruption it used to be. Not only has the overall pace of new mobile technology development slowed over the last decade, but most companies now have at least limited exposure to mobility implementation, management, support, and security.
Companies that seek out a Managed Mobility Services (MMS) partner are enabled to shift their focus towards more valuable mobile-related application, content delivery, and innovative business process optimizations.
As next year rapidly approaches, your business may find itself desiring more than basic device and application support. Companies that seek out a Managed Mobility Services (MMS) partner are enabled to shift their focus towards more valuable mobile-related application, content delivery, and innovative business process optimizations.
Prioritizing process optimization over immature strategies provides several business advantages. Information delivery to employees is guaranteed anywhere, at any time, and with an appropriate level of security. Additionally, cutting-edge capabilities and technologies can be leveraged to improve current offerings, discover new opportunities, and elevate customer interactions to an entirely new level.
Submitting expense reports via smartphone photo, using mobile devices instead of tellers to perform banking activities, or insurance customers using an app to file and resolve a claim are all real-world examples of process optimization already in action.
Several companies are already evolving their mobility strategy today. For example, submitting expense reports via smartphone photo, using mobile devices instead of tellers to perform banking activities, or insurance customers using an app to file and resolve a claim are all real-word examples of process optimization already in action.
Think About It
Before going all-in on optimization, there are a few things your business needs to consider. First and foremost, all relevant business processes need to be reviewed so that the most beneficial opportunities can be accurately identified. You may be able to optimize a process, but it’s important to distinguish whether or not its potential payoff justifies the investment involved. Repetitive, time-consuming, or costly tasks are prime optimization targets.
Your company also needs to consider any inherent risks or security issues that come with process optimization. By injecting mobility into new or unfamiliar tasks, the likelihood of intrusion or information exposure increases. If sensitive data is involved, or if network connectivity issues or device failure is a distinct possibility, a backup process needs to be created that complies with all relevant industry and company privacy standards.
Optimization success is much more likely when employees work on their preferred device(s).
Finally, your approach needs to allow mobile processes to be performed across multiple platforms and devices. Optimization success is much more likely when employees work on their preferred device(s). Therefore, any new or optimized processes should work seamlessly across your complete device and operating system catalog. Many businesses are making this happen by adopting integration enablement capabilities and unified endpoint management tools and practices.
While each company’s mobile maturity is unique, 2017 promises large-scale enterprise transition. Businesses will begin to shift their mobility focus towards optimization, increasing efficiency, and unlocking untapped potential. An MMS partner can help you successfully navigate this exciting future. Contact us today to see how we can help you in 2017.