In-house or outsource? That question has left many a manager pouring over the pros and cons when making business decisions. As it becomes ever easier and more seamless to work and communicate with service providers, outsourcing has firmly taken the lead - and telecom expense management (TEM) is no exception.
While it is possible for companies to hire staff, task the IT department, and work closely with experts in the industry for consultation, companies are trending toward hiring dedicated management companies to handle their telecom expenses. Here are a few reasons why more and more companies are outsourcing their TEM.
Time and money saved on staff
The expenses for in-house staff go far beyond the salary that you pay them. As an employer you are responsible for recruiting them (unless you outsource that!), training, supporting, and even providing long-term benefits in many cases. Skilled workers with experience in the industry are worth a lot of money, and most companies realize that putting this responsibility on a professional company dedicated to the industry is more efficient. The time and money saved on staff is one of the major reasons that companies outsource telecom expense management.
Saving time for the IT department
Anyone who works in IT can tell you that they are normally overburdened, especially seeing as how everyone in the company turns to them for any question they have about computers. Dealing with a vast mobile fleet only burdens them further. Outsourcing your TEM responsibilities takes the burden off your IT department.
Optimizing your telecom consumption
If you are a big enough company, telecom services are likely a major expense, and one that involves a lot of company resources. Adding to that, most clients aren’t aware of the industry’s best practices when it comes to optimizing their usage or how to negotiate with vendors. Using the right TEM company will give you access to industry experts that will advise you on how to structure your services. It could be minute or data pooling, negotiating more flexible terms of service, or providing analysis to make sure you only are using what you really need.
The benefits of working with an experienced and knowledgeable TEM company far outweigh the costs. Saving time and money, opening up your own resources for better use, optimising your company’s telecom consumption are just a few of the reasons why so many companies are outsourcing their telecom expense management services. Contact Simplex Mobility today to learn more about how we can help.